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Support : support@jennov.com
FAQS
Q: Why does the product not work when connected?
A: 1) Check the power supply. Make sure the power supply of the device is normal to
avoid dropping the line due to insufficient power supply to the device. (The device will
light up the white light for a while after power on, and then it will perform a self-test for
about 10 seconds.)
2) WIFI password error. If you enter the wrong WIFI password, the camera will not be
able to connect to the network. Please make sure you enter the correct password and
check if there are any letter case errors.
3) Router problem: The camera temporarily only supports 2.4G WIFI frequency does
not support 5G. If you are a dual-band router, you need to open a separate 2.4GIFI
frequency.
Q: How to deal with the product dropped in the process of use?
A: 1) WIFI signal. The camera needs to be connected to a stable WIFI signal in order
to work properly. If the WIFI signal is unstable, the camera's connection may be
interrupted or have connection problems. Try moving the camera closer to the router,
or try to enhance the WIFI signal (such as using a signal amplifier, WIFI distance is
recommended to be within 5 meters).
2) Reboot the device. If the device appears to drop, you can first try to reboot the
device, try to see if you can solve the problem.
3) Check the power supply. Make sure that the power supply of the device is normal,
so as not to drop the line due to insufficient power supply to the device.
Q: What should I do if I can't see the video playback?
A: 1) Check the status of the TF card inside the settings to ensure that the TF card is
working properly.
2) Determine whether the playback path you choose is TF card or cloud storage
playback. (If you have not purchased cloud storage then you can not use the cloud
storage path playback).
3) The TF card is not properly installed or damaged. You can try to re-insert the TF
card or use another TF card to check if the problem can be solved.
4) Use your computer to read the TF card and format it to "FAT32" format and try to
reinstall it.
Note: Please turn off the power of the device when you unplug the card.
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