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Chapter 5 Troubleshooting
Please check the following points before contacting the after sale service.
Problem Possible cause Solution
Can not start or stop
during use
Low battery power Recharge battery
On/off button is not pressed down Press down on/off button
Brushroll is entangled Clean brushroll
Dirty water tank full Clean dirty water tank
Battery pack not assembled properly Reassemble battery pack
Suction inlet blocked Clean suction inlet and lter
Weak suction
Suction inlet blocked Clean suction inlet and lter
No HEPA assembled Assemble HEPA
Abnormal noise
Suction inlet blocked Clean suction inlet
No HEPA assembled Assemble HEPA
Spray mouth does not
spray water
Clean water tank empty Fill clean water tank
Water spray button not pressed Press water spray button
Clean water tank not assembled
properly
Reassemble clean water tank
Water spray out from
air exhaust
Filter is put to use without fully dry
Dry the filter after washing before
use
Filter is not assembled in the dirty
water tank
Assemble lter in dirty water tank
Soft plastic folds under the lter
Reassemble the filter, the soft glue
must not be folded
Note: If the above troubleshooting guide fails to provide a solution or the screen displays error code F1 to F8,
please contact after service or local distributor for support.
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