TROUBLESHOOTING
Problem Possible cause Possible solution
The product
does not start
The power is off. Start the power. See
To start the motor on page 10
.
No electrical contact between
the product and battery pack.
Install the battery pack correctly. See
To install the battery pack
on page 10
.
The battery pack is not charged. Charge the battery pack. See the operator's manual for the bat-
tery pack.
The battery pack or product are
too hot.
Let the battery pack and product cool down before you start the
product.
The battery pack or product are
too cold.
Let the battery pack and product become warm before you start
the product.
Motor controller is too hot. Let the battery pack and product cool down for a minimum of 1
hour before you start the product.
Error codes
The error codes help you do troubleshooting on the
battery pack and/or the battery charger while it charges.
(Fig. 35 )
LED screen Possible faults Possible steps
LED 1 is red and LED 4 is
green, battery pack does not
charge or operate correctly in
product
Internal fuse is
blown
Speak to an approved service center.
LED 1 is red Irregular cell volt-
age
Speak to an approved service center.
LED 4 is green Battery pack is
overcharged
Remove the battery pack from the battery charger and install in
the product. Operate the product. Battery charger may be de-
fective. Speak to an approved service center.
LED 1 is red and LED 2 is
green, battery pack does not
charge or operate correctly in
product
Battery pack failure Remove battery pack from the product. Do not charge. Battery
pack is damaged and must be replaced. Speak to an approved
service center.
RED LED comes on, LED 2
is green and flashes during
charging or when the battery
pack is in the battery charger
Internal battery
tempature is too
low or too high for
charging
Move the battery charger and battery pack to a location where
the internal temperature of the battery pack can be between
5°C (41°F) and 45°C (113°F).
12 667 - 002 - 18.05.2018
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