To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
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Use the Case Management tool in the CSC at http://www.juniper.net/cm/.
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Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, visit us at
http://www.juniper.net/support/requesting-support.html
Revision History
April 11, 2016—530-062013. Revision 2. Updates grounding information.
January 2015—530-062013. Revision 1. Minor updates.
November 2013—530-053224. Revision 1. Initial release.
Copyright © 2016, Juniper Networks, Inc. All rights reserved.
Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United
States and other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other
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Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify,
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25Copyright © 2016, Juniper Networks, Inc.
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