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Warranty and Returns
Juno Rosin Presses are distributed in the United States exclusively through USCutter, and USCutter handles all customer service, re-
pairs and returns on the Juno product line. The warranty for this products product is 180 days from date received.
USCutter will repair or replace parts and equipment found to be defective in materials or workmanship during the warranty period
subject to the following:
USCutter will supply new or rebuilt parts to replace parts that are found to be defective within the warranty period instead of replacing
the equipment outright.
USCutter will ship these parts via UPS ground shipping with no cost to the customer as long as the shipment is within the United
States. Full telephone based support will be given by USCutter representatives to aid the customer in the replacement of any parts
sent.
If USCutter, at its sole discretion, determines that the equipment is not able to be repaired, then an RMA number will be assigned and
the customer authorized to return the equipment for replacement.
Any equipment older than 30 days may be replaced with a certified refurbished unit at our discretion.
Warranty and Exchange Process:
If you are having issues with a product or service purchased from the company, please contact the support department at www.sup-
port.uscutter.com. The site features the latest contact information, links to our knowledge base, live chat, troubleshooting documents
and a system for submitting a “ticket” to request customer and product support services or to obtain a product return authorization.
All returns must be authorized by an USCutter representative before the product shipped. The USCutter representative will issue a
Return Merchandise Authorization (RMA) number that must be put on the outside of the returned item packaging.
Any item being returned to USCutter (excluding items over 70 lbs which require freight shipping) are eligible for a flat rate ground
shipping label at the market rate. Items determined to be defective within first 30 days or improperly shipped will receive this label
free of charge. The customer may choose their own shipping method as long as tracking information is communicated to and acknowl-
edged by USCutter.
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