ENGLISH
24
Data Size:  B6L (182 mm x 128 mm)
Book Size:  B6L (182 mm x 128 mm)
TROUBLESHOOTING
Symptom  Remedy
General
Sound cannot be heard.
• 
Adjust the volume to the optimum level.
• 
Check the cords and connections.
“MISWIRING CHECK 
WIRING THEN PWR ON” 
appears.
 
Turn the power off, then check to be sure the terminals 
of the speaker wires are insulated properly. Turn the 
power on again.
“PROTECTING SEND 
SERVICE” appears.
 
Send the unit to the nearest service center.
Source cannot be selected.
 
Check the 
[SOURCE SELECT]
 setting. 
(  4)
Radio
• 
Radio reception is poor.
• 
Static noise while 
listening to the radio. 
 
Connect the antenna firmly.
USB/iPod
Playback order is not as 
intended.
 
The playback order is determined by the file name 
Elapsed playing time is not 
correct.
 
This depends on the recording process earlier.
“NOT SUPPORT” appears 
and file skips.
 
Check whether the file is a playable format. 
(  22)
“READING” keeps flashing.
• 
Do not use too many hierarchical levels and folders.
• 
Reattach the USB device.
“UNSUPPORTED DEVICE” 
appears.
• 
Check whether the connected device is compatible with 
this unit and ensure the file systems are in supported 
formats. 
(  22
, 
23)
• 
Reattach the device.
“UNRESPONSIVE DEVICE” 
appears.
 
Make sure the device is not malfunction and reattach 
the device.
“USB HUB IS NOT 
SUPPORTED” appears.
 
This unit cannot support a USB device connected via a 
USB hub.
“CANNOT PLAY” appears.
 
Connect a USB device that contains playable audio files.
Symptom  Remedy
USB/iPod
The iPod/iPhone does not 
turn on or does not work
• 
Check the connection between this unit and iPod/
iPhone.
• 
Detach and reset the iPod/iPhone using hard reset.
“LOADING” appears when 
you enter search mode by 
pressing 
.
 
This unit is still preparing the iPod/iPhone music list. It 
may take some time to load, try again later.
Correct characters are not 
displayed.
• 
This unit can only display uppercase letters, numbers, 
and a limited number of symbols.
• 
Depending on the display language you have selected 
(  5)
, some characters may not be displayed correctly.
ANDROID
• 
Sound cannot be heard 
during playback.
• 
Sound output only from 
the Android device.
• 
Reconnect the Android device.
• 
If in [
AUDIO MODE
], launch any media player 
application on the Android device and start playback.
• 
If in [
AUDIO MODE
], relaunch the current media player 
application or use another media player application.
• 
Restart the Android device.
• 
If this does not solve the problem, the connected Android 
device is unable to route the audio signal to unit. 
(  23)
Cannot playback at 
[
AUTO MODE
].
• 
Make sure JVC MUSIC PLAY APP is installed on the 
Android device. 
(  7)
• 
Reconnect the Android device and select the appropriate 
control mode. 
(  8)
• 
If this does not solve the problem, the connected Android 
device does not support [
AUTO MODE
]. 
(  23)
“NO DEVICE” or “READING” 
keeps flashing.
• 
Switch off the developer options on the Android device.
• 
Reconnect the Android device.
• 
If this does not solve the problem, the connected Android 
device does not support [
AUTO MODE
]. 
(  23)
Playback is intermittent or 
sound skips.
 
Turn off the power saving mode on the Android device.
“CANNOT PLAY”
• 
Make sure Android device contains playable audio files.
• 
Reconnect the Android device.
• 
Restart the Android device.
JS_JVC_KD-X342BT_E_EN_4.indd   24JS_JVC_KD-X342BT_E_EN_4.indd   24 9/14/2016   3:51:07 PM9/14/2016   3:51:07 PM