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The warranty does not cover the following items:
Batteries
Strap with eyes for hanging
Direct or indirect risks during product transport to the seller
Damage
to the
product due
to user negligence or accident (e.g. breaking,
impact, etc.) and intervention of unauthorized persons.
1. The warranty period begins with the buyer's receipt of the goods. The
condition for lodging a
complaint at the
seller is the submission of the
confirmed
warranty
certificate or a proof of purchase.
2. The warranty provided does not apply to product defects that originated due to:
a) improper installation or failure to observe the instructions from the manufacturer's
manual.
b) improper use of the product.
c) inappropriate storage or care of the product.
d) unauthorized interference or repairs performed without the manufacturer's
knowledge.
e) natural disaster or other inescapable event.
f) change of the goods made by the consumer if such a change results in damage or
efect of the goods.
g) mechanical damage by the consumer.
h) other actions of the consumer that
would conflict with these warranty conditions
or instructions for use.
3. The warranty cannot be claimed unless the goods have been fully paid or if the
goods are from clearance.
4. The complainant is required to prove the product defect, to allow the manufacturer
to verify the eligibility of the product defects claim and to assess the extent of the
defects. At the same time, he/she is obliged to hand over the product in a condition
allowing the assessment of defects. The complainant is not authorized to repair
the product by himself/herself or through a third party. Otherwise, he/she will lose
entitlements arising from the manufacturer’s liability for product defects.
5. Consumer’s claims arising from the manufacturer’s liability for product defects are
governed by general legal regulations. In the case of proven manufacturing defects,
the manufacturer is obliged to replace the faulty product for faultless.
6. Goods submitted for reclamation must be properly cleaned. The complaints
department is entitled to refuse the goods for the complaint procedure if the general
hygiene principles are not observed.
Warranty Terms and Conditions
7. If the product is sent in for repair or warranty work, it must be packed in a
sufficient manner and secured against damage.
8. For shipping, choose the most convenient way and carrier with regard to delivery
availability and speed. We are not liable for the loss of the goods that you ship.
Contact Information
Phone: 270-554-8500 Email: info@K-9BSD.com
Address: 7660 Old US Hwy 45, Boaz, KY 42027
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