TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
ff you experience
PossibJe Causes
Check the following for Feet may not be in contact with the
proper installation or floor and locked.
see "Using Your
Washer" section.
Washer may not be level.
Clicking or metallic noises
Gurgling or humming
Humming
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occuring.
Check the following for Washer not level.
proper installation:
FJJJhoses not attached tightly.
Fill hose washers.
Drain hose connection.
Not enough water
in washer
Washer won't run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to fill
_. ppropriately)
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended.
Load not completely covered
in water.
Check for proper water supply.
SoJutlon
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly. See "installation
instructions".
Check floor for flexing or sagging, if flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in installation instructions.
Load garments in loose heaps evenly around the washplate.
Adding wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky/Sheets cycle for oversized, non-absorbent items such
as small comforters or poiy-fllled jackets.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fail between basket and tub or may block pump.
it may be necessary to call for service to remove items.
it is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
it is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the Spin/Drain cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Water may splash oft: basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four flJJ hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off: tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See "What's
New under the Lid."
iMPORTANT: Do not add more water to washer.
Both hoses must be attached and have water flowing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow. j
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