service & customer care
●
If the cord is damaged it must, for safety reasons, be replaced
by Kenwood or an authorised Kenwood repairer.
●
If you experience any problems with the operation of
the processor, before calling for assistance refer to
the troubleshooting guide.
UK
If you need help with:
●
Using your machine
●
Servicing or repairs (in or out of guarantee)
call Kenwood customer care on 023 92392333. Have your
model number ready - it’s on the underside of the processor.
spares and attachments
call 0870 2413653
other countries
Contact the shop where you brought the food processor.
guarantee UK only
If your food processor goes wrong within one year from the date
you bought it, we will repair it (or replace it if necessary) free of
charge provided:
●
you have not misused, neglected, or damaged it;
●
it has not been modified (unless by Kenwood);
●
it is not second hand;
●
it has not been used commercially;
●
you have not fitted a plug incorrectly; and
●
you supply your receipt to show when you bought it.
This guarantee does not affect your statutory rights.
7
troubleshooting guide
Problem Cause Solution
The processor will not operate. No Power. Check processor is plugged in.
Liquidiser outlet cover not locked on. When using the processor bowl the
outlet cover must be fitted and
locked on or the processor will not
operate.
Bowl lid not locked on correctly. The processor and liquidiser will
not operate if the bowl lid is not
fitted correctly.
Liquidiser not locked on correctly. The liquidiser will not operate if
fitted incorrectly.
If none of the above check the
fuse/circuit breaker in your home.
Lid unlocked but speed control light is still on If the lid is unlocked whilst a speed is selected Always turn the speed control to “0”
the processor will stop but the speed control before removing the lid.
will remain lit. This is to remind you that the unit
will start up as soon as you re-lock the lid.
Liquidiser leaking from blade assembly base. Seal missing Check seal is fitted correctly and not
Seal incorrectly fitted damaged. Contact Customer Care
Seal damaged. for a replacement seal.
Poor performance of tools/attachments Refer to hints in relevant “Using the attachment” section. Check attachments are
assembled correctly.
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