Kestrel 5000 Series - Is Wifi or Cellular Service Set to Off?

6) Is Wifi or cellular service set to off?
While both Wifi or cellular service are not necessary to connect the Kestrel to the mobile device
(as it connectswith Bluetooth), it is possible there maybe a new firmware update available for
your Kestrel and the application is trying to download the new firmware update, making it
appear that it cannot find the Kestrel.
7) Check to see if the Privacy PIN is turned on and was it ever entered?
For ballistics models (and depending on the firmware, some 5500 models), there is a Privacy Pin
under the Bluetooth submenu. If this PIN is turned ON and you have not entered it into the LiNK
Ballistics application, this may be causing a problem with connecting (could be intermittently
connecting and disconnecting). Try toggling the PIN to OFF and see if that helps with a
connection. You can toggle it back to ON after connecting, but until the application prompts you
for the PIN, this may cause issues. You have to turn Privacy Pin OFF if you are connecting to our
basic Kestrel LiNK program as the PIN functionality only works with the Kestrel LiNK Ballistics
application.
8) Do you have both the basic Kestrel LiNK and Kestrel LiNK Ballistics on your mobile device?
This can cause an issue as the basic Kestrel LiNK application has an Autoconnect feature that can
automatically connect to the Kestrel, even in the background, which makes it not appear on the
Kestrel LiNK Ballistics menu. The majority of ballistic users will not use the basic Kestrel LiNK
program so uninstalling this program can help. However if you want to use both, it is suggested