Frother
• If the milk you are using isn’t frothing, please call Customer
Service.
• If you are brewing coffee, you may not be able to use the frother
at the same time. If you press the button on the frother and
the light won’t illuminate, wait 30 seconds after the brewer
has finished brewing. Press the button on the frother again and
the light will illuminate. If you still cannot use the frother, contact
Customer Service.
Grounds in Your Coffee
• Grounds may have gathered in the exit or entrance needles and
can be cleaned using a straightened paper clip or similar tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the Exit
Needle care instructions.
• Clean the brewer entrance needle. Refer to the Entrance Needle
care instructions.
Brewer Will Not Brew
• After placing the K-Cup® pod in the K-Cup® pod holder, make
sure that the handle is pushed down securely and the brew
buttons are flashing.
• If the add water light is illuminated, add water to water
reservoir. Fill to and not beyond the MAX fill line. Make sure the
water reservoir is seated properly in its base. If the add water
light continues to be illuminated even after refilling, contact
Customer Service.
• If the small cup, small mug, large mug, and SHOT button lights
are all on simultaneously, lift handle and remove K-Cup® pod
(if present in the brewer). Close handle and place a large mug
on the drip tray. Press the power button once. The brewer may
dispense hot water.
• If the small cup, small mug, large mug, and SHOT button lights
all blink simultaneously, contact Customer Service.
• If frother is in use, you may not be able to brew coffee at the
same time. If this happens, wait 30 seconds after the frother
has finished frothing then try brewing again. If you still cannot
brew, contact Customer Service.
Brewing a Partial Cup
• The exit needle may be clogged. Refer to the Exit Needle care
instructions.
• The water reservoir may have been removed during brewing.
Replace the water reservoir and perform a rinsing brew without
a K-Cup® pod.
• The brewer may need to be descaled. If you have repeated the
descale procedure on your brewer two times and it is still only
brewing a partial cup, contact Customer Service.
Brewer Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug brewer into its own grounded outlet. If the electric circuit is
overloaded with other appliances, your brewer may not function
properly. The brewer should be operated on its own circuit,
separate from other appliances.
• For energy savings, the brewer automatically turns off 2 hours
after the last brew. Press the power button and the green power
light will illuminate.
• If the brewer still doesn’t have power, contact Customer Service.
Troubleshooting
Helpful Hints
Water quality varies greatly. If you notice an undesirable
taste in your beverage (such as chlorine or mineral tastes),
we recommend using bottled or filtered water. Do not use
distilled water. You can also install a Keurig® Water Filter to
help remove water impurities and improve beverage taste.
Service
Beyond these recommended cleaning and maintenance
procedures, this brewer is not user serviceable. For service,
please refer to the Warranty section of this guide.
Storage
Empty the water reservoir before storing or transporting and
take care to ensure that you store your brewer in a safe and
frost free environment. Please be sure to store your brewer
in its upright position to avoid water leakage from the inner
tank. If you store the brewer in a cold environment, you run
the risk of water freezing inside the brewer and causing
damage. When you prepare to use it after storage, we
recommend cleaning the water reservoir with soap and fresh
water and descaling the brewer as detailed in the section above.
If you plan to move your brewer to a different location, turn
the brewer off, unplug it, and empty the water reservoir.
If your brewer has been in an environment below freezing,
please be sure to let it warm to room temperature for at
least 2 hours before using.
Have Questions?
We’re here to help. Visit support.keurig.com for
step-by-step videos on cleaning, descaling, and more.
Still Need Help?
Give us a call at
1-866-901-BREW (2739)
Click or Call!
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