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Troubleshooting
If the keyboard cannot pair with a device, ensure the device supports Bluetooth. Restart both the
device and the keyboard, then attempt pairing again. On Windows, note that a new Bluetooth
connection may require additional software updates, which can take up to 20 minutes even after a
successful pairing message appears. During this time, restarting the computer is not recommended.
Ensure the device is configured to accept Bluetooth connections (HID profile) and supports external
keyboards.
To verify Bluetooth settings on a Windows device:
• Navigate to Bluetooth Devices > Open Settings.
• Ensure the following options are enabled:
o Allow Bluetooth devices to find this computer.
o Allow Bluetooth devices to connect to this computer.
o Alert me when a Bluetooth device wants to connect.
Issues and Solutions
Keyboard Not Working in Bluetooth Mode
For computers or smartphones:
• Access the device’s Bluetooth settings, remove or unpair the keyboard, and restart the
device.
For the keyboard:
• Turn it off and back on, then reconnect it to the device.
•
Keyboard Not Working in 2.4 GHz Mode
• Set the toggle to 2.4 GHz mode. Remove and reinsert the receiver into the device, and press
fn + 4 for 4 seconds to re-establish pairing. Keep the keyboard within 20 cm of the receiver
during the pairing process.
•
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