Chapter 7: Service and troubleshooting 
158  P/N 3101890-EN • REV 006 • ISS 21JUN18 
Mapping errors diagnostics 
Mapping errors prevent the system from successfully generating a signaling line circuit map.  
Click the Mapping Errors tab to view information as to why the loop controller failed to successfully map the 
devices on the loop. Press F1 to open the Help topic, which provides instructions, descriptions, and 
troubleshooting tips for the information provided. Refer to Table 64 for suggested corrective actions.  
Table 64: Mapping errors diagnostics 
 description  Suggested corrective action 
The mapping command failed 
either because the 
sensor did not draw current or it was not possible to 
obtain stable mapping data from the 
loop 
•  Verify that wiring is correct  
•  Verify that devices are operational 
•  Review the Chain Response and 
lists on the Device Chains tab to identify the failed 
devices 
•  Check for loose wiring connections at the devices 
or T-taps 
•  Check for faulty device(s) 
While mapping a chain from a dev
ice back to the loop 
hain was built with holes in it 
•  Review the Chain Response and 
lists on the Device Chains tab to identify the failed 
devices 
•  Compare the serial numbers in the Chain 
Response and Device Response lists on the 
Device Chains tab with the actual wiring to identify 
a conflict 
ap tables are inconsistent  •  Upload the current map 
•  Compare the current map with the expected map 
•  Write the map back to the loop controller 
•  Ensure circuit wiring is correct 
e actual map does not match the stored expected 
 
•  Compare the current map with the expected map 
•  Write the map back to the loop controller  
•  Ensure loop wiring is correct 
assignment failed  Review the serial number or address; if missing, 
replace the device 
The map in use has invalid data (map supervision 
failure)
 
Wait for automatic map reconstruction to complete 
before continuing 
Mapping supervision detected a change on the 
loop (a 
 rebuild was scheduled. 
Wait for the automatic map reconstruction to complete 
continuing 
Mapping supervision detected the device address or 
short address of the device being supervised changed 
(a 
map rebuild was scheduled) 
Wait for automatic map reconstruction to complete 
before continuing 
command failed because the sensor did 
not draw current, or it was not possible to obtain stable 
mapping data from the 
loop (a map rebuild was 
 
•  Wait fo
r automatic map reconstruction to complete 
before continuing 
•  Check for loose wiring 
•  Check for a defective device