4-4
Tro u b l es h o o ti n g
2. Carefully open the top cover.
The thermal head becomes extremely hot during normal
operation. Do not touch it.
3. Remove the ribbon.
4. Look inside the ribbon compartment and carefully remove any
pieces of paper.
5. Load the ribbon (see page 1-4).
6. Close the top cover.
7. Turn on the printer.
If the Paper Jam message is still displayed on the operator
panel, contact KODAK Service and Support.
Recovering from a Power Interruption
If the printer loses power while printing, the printer stops
with the thermal print head positioned against the platen
roller. The platen roller could become damaged if the
thermal print head is left in this position.
If a power outage occurs:
1. Open the top cover immediately to release the pressure on
the platen roller. Leave the top cover open until power is
restored.
2. When power is restored, restart the printer by following the
procedure for “Clearing a Paper Jam” on page 4-3.
3. Send your print job again.
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