Solving frame problems
www.kodak.com/go/digitalframesupport 23
Troubleshooting frame problems
If... Try one or more of the following
Frame does not
turn on.
■ Make sure the power cable that was included with your frame is
connected securely (see page 3).
■ Press and hold the power button for 2 seconds, then release (see
page 3).
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button for 2 seconds, then release.
Nothing happens when
a memory card, camera,
computer, or USB
device is connected.
■ Make sure the USB cable that was included with your camera or
USB device is connected securely (see page 6).
■ Insert a certified CF/SD/MMC/MS/xD card with images into the
designated card slot, then push to seat it (see page 6). Make sure
the card (in the top slot) is flush with the frame surface.
NOTE:
Do not insert a SANDISK Memory Stick PRO DUO card or other
micro or mini memory card without an adapter.
A large picture/video file may take time to appear.
Touch border doesn’t
work.
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold power the button for 2 seconds, then release (see
page 3).
■ Use your finger to touch along the raised guide at the bottom and
right border (see page 4). LED lights indicate touch points.
Frame freezes up or
doesn’t work properly.
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button for 2 seconds, then release.
■ Press the Volume and Power buttons at the top of the frame (see
page 2) at the same time, then tap Yes to reset the frame.
(Resetting your frame does not erase your saved files.)
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