Troubleshooting
www.kodak.com/go/aiosupport 27
Printer not detected
(continued)
■ If you are using a wireless connection, make sure that:
– the Wi-Fi connectivity LED is glowing steadily.
– the printer is connected to your wireless network (check
the Wi-Fi connectivity LED and the SSID).
– the router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing the
services needed for your printer.
For more information, go to
www.kodak.com/go/inkjetnetworking.
Wireless connectivity
For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking.
Carriage jam
■ Open the access door and clear any obstructions.
■ Check that the printhead and ink cartridges are installed
correctly. (The printhead and ink cartridges are installed
correctly when you hear them click into place.)
Print quality
■ For best results, use KODAK Paper or a paper with the
COLORLOK Technology logo on the package.
■ Make sure the paper is loaded correctly (see Loading Plain
Paper, page 8).
For more information, go to www.kodak.com/go/hero7_1support
or www.kodak.com/go/hero9_1support.
Problem Possible Solutions
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