Troubleshooting
28 www.kodak.com/go/aiosupport
Ink cartridge errors
■ Check that KODAK Ink Cartridge(s) are installed. Do not use
non-Kodak brand or refilled ink cartridges.
■ Remove and install the cartridges again. Make sure the
cartridges click into place.
Paper jam
■ Press down on the center latch, open the duplexer cover, and
gently remove any paper from inside the duplexer; close the
duplexer cover.
■ Press the side detents on the duplexer, and remove the
duplexer to access the cleanout area; remove any paper or
debris, and then replace the duplexer.
■ Make sure the paper in the tray is free of tears or creases.
■ Make sure you do not overload the paper tray.
For more information, go to www.kodak.com/go/hero7_1support
or www.kodak.com/go/hero9_1support.
Error
codes/messages
Go to www.kodak.com/go/hero7_1support or
www.kodak.com/go/hero9_1support and type your error code or
message.
Problem Possible Solutions
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