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If a severity 1 or 2 failure occurs, irrespective of whom is responsible for the problem (Cisco or the 3rd party product),
the testing is considered unsuccessful.
Table 1. Defect Severity Level
Common circumstance causes the entire system or a major subsystem to stop working affects
other areas/devices no workaround
Important functions are unusable does not affect other areas/devices no workaround
Very unusual circumstances cause failure minor feature doesn't work at all there's a low impact
workaround
If any tests fail, the configuration will be verified to resolve the issue. If the issue cannot be resolved, the tester will
attempt to continue testing if possible. If the testing is blocked due to this issue, then testing is considered complete and
the devices under test will not receive a Compatibility Logo.
The following procedures are followed when testing fails:
●
Preliminary analysis is made to determine the source of the problem. If the problem is related to a device under test,
then the problem is reported to that partner. If the problem is deemed Cisco related, the problem will be reported to
Cisco, but the partner is responsible to open a case with Cisco Developer Services. Partner should provide the
Developer Services case number to the test team so they can document it in the report.
●
If testing can continue past this failure, the other test cases will be tested and verified for pass or fail. If the testing
cannot progress past this problem, testing will be halted and a final test report submitted to Partner and Cisco.
●
All problems and resolutions encountered during testing are documented in the final test report
●
If a severity 1 failure occurs, irrespective of whom is responsible for the problem (Cisco or the 3
rd
party product), the
testing is considered unsuccessful.
Any deviations of the test execution or problem acceptance are documented in the test report. The Cisco approval
process may increase/decrease the severity level of the defect after the test cycle if considered necessary.
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