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KoolMore CIM265 - User Manual

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Commercial Undercounted
Ice Machine
Instruction Manual
Model: CIM198
CIM265
Thank you for purchasing our product!
Before returning to retailer, if you are having trouble with your unit, for assembly
assistance, missing or damaged parts.
Please contact customer service Phone: 718-576-6342
Email: support@koolmore.com
We are here to help.
Thank you!

Questions and Answers

  • L
    Lindsay SimpsonAug 14, 2025
    Why is the KoolMore Ice Maker's ' ' indicator always on?
    • C
      Cathy HillAug 14, 2025
      The “ ” indicator turns on when the ice storage bin is full. Simply remove some ice cubes to resolve this.
  • W
    William FuentesAug 18, 2025
    What to do if my KoolMore Ice Maker is making ice, but no ice cubes are produced?
    • D
      davidgordonAug 18, 2025
      If your KoolMore Ice Maker completes the ice-making cycle but produces no ice, the ambient or water temperature might be too high. Try moving the unit to a place where the temperature is below 90°F and use colder water. If this doesn't solve the issue, refrigerant leakage or a clogged cooling system tube may be the cause and will require technical service.
  • C
    Chad BrewerAug 20, 2025
    Why is the KoolMore Ice Maker's whole “ ” symbol always on?
    • R
      Rebecca FlowersAug 21, 2025
      The “ ” symbol may be on for several reasons: * No water supply: Check the main water supply pressure and ensure the water supply hose isn't blocked. Increase water pressure or clean the hose if needed. * Blocked floating ball: The floating ball of the water level detecting switch may be blocked. Clean the water tank and the water level detecting switch. * Unit not level: Ensure the unit is on a level surface. * Drain pipe issue: The water may be flowing out from the drain pipe. Pull out the pipe and reinstall it properly into the water tank slot.
  • J
    Joseph JonesAug 25, 2025
    What to do if my KoolMore Ice Maker enters the ice making process, but no water is flowing in?
    • N
      Nathan WhiteAug 25, 2025
      If your KoolMore Ice Maker starts the ice-making process but no water flows in, it may be due to a breakdown in the water supply hose, or very slow water flow. Check the main water supply pressure and ensure the water supply hose isn't blocked. Increase the water pressure or clean the hose if necessary.
  • J
    John McfarlandAug 27, 2025
    Why is the ice cube from my KoolMore Ice Maker very thin?
    • B
      Brandi NelsonAug 27, 2025
      Thin ice cubes from your KoolMore Ice Maker can be caused by: * High ambient temperature: Move the unit to a cooler location or extend the ice-making cycle time. * Poor air circulation: Ensure there's at least 20cm of space between the unit's back and front and any obstructions.
  • D
    Dale HaynesAug 31, 2025
    Why is the ice cube from my KoolMore Ice Maker shape irregular?
    • R
      Ricky SimmonsAug 31, 2025
      Irregular ice cube shapes in your KoolMore Ice Maker can be due to: * Poor water quality or a dirty water tank: Clean the water tank and replace the water. * Blocked holes on the water dividing pipe: Clean the water dividing pipe, ensuring all nine holes are clear.
  • S
    scottchristinaSep 3, 2025
    Why is the ice cube from my KoolMore Ice Maker too thick?
    • J
      Joseph ThompsonSep 3, 2025
      If your KoolMore Ice Maker produces ice cubes that are too thick, the ambient temperature might be too low. Try reducing the duration of each ice-making cycle.
  • A
    Ashley BishopSep 7, 2025
    Why is the transparency of the ice cube from my KoolMore Ice Maker not very good?
    • R
      Reginald SchmidtSep 7, 2025
      If the ice cubes from your KoolMore Ice Maker aren't very transparent, it could be due to poor water quality. Change the water supply or use a water filter to soften or filter the water.
  • G
    Geoffrey LewisSep 10, 2025
    What to do if water pump is working, but no water flows out from the water dividing pipe in my KoolMore Ice Maker?
    • B
      brookesotoSep 10, 2025
      If the water pump in your KoolMore Ice Maker is working but no water flows from the dividing pipe, the small holes on the pipe are likely blocked. Clean these holes to restore water flow.

Summary

Important Safety

Ice Machine Operation Panel

LCD Display Overview

Explains the different indicators and symbols on the LCD display.

Operating Procedures and Maintenance

Electrical Requirements and Connections

Recommended Grounding Method

Explains the correct and safe grounding procedures for the appliance.

Water Connection Guide

Connecting the Water Supply Hose

Detailed steps for connecting the water supply hose to the ice maker.

Connecting the Water Drain Pipe

Instructions for connecting the water drain pipe to the main drainage system.

Connecting Hose to Water Faucet

Steps for connecting the water supply hose to the faucet.

Operating Your Ice Machine Unit

Ice Making Process Guide

Step-by-step guide on how to operate the ice-making function.

Automatic Self-Cleaning Program

Cleaning and Maintenance

Ice Making System Cleaning Procedure

Normal Troubleshooting Guide

Error Indicator Codes

KoolMore CIM265 Specifications

General IconGeneral
Ice TypeFull Cube
Storage Capacity90 lbs
Frequency60 Hz
Warranty1 year parts and labor
RefrigerantR290
Product TypeIce Maker
Voltage115V
Cooling SystemAir Cooled
Water Connection3/4"
Drain Connection3/4"
CertificationETL
Production Capacity265 lbs/day

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