TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
The control panel does not
work
Power outage Have a professional technician
check the supply voltage and/
or verify the outlet.
The power outlet is not
powered or is not properly
connected.
The line voltage does not
match the rated voltage of the
product.
Contact the after-sales
customer service department.
Printed circuit board failure
Food is undercooked/
overcooked
Wrong cooking temperature or
time
Set the temperature and time
according to the recipe and
personal preference.
Too much food in the basket
The temperature is too low Separate the material and
chop the ingredients into
small pieces to be placed in
the air fryer. Such small pieces
cook more evenly. Adjust the
timer according to the desired
temperature.
The set cooking time is too
short
The fryer emits smoke during
initial use
A small amount of anti-rust oil
(not harmful to health), may be
present during the first use.
Adjust the temperature to
maximum and preheat for 10-15
minutes. These conditions will
ensure that the anti-rust oil
evaporates from the heating
coil of the air fryer.
Unpleasant odor There are objects in the basket
or see the previous point.
Clean the fryer
Touch panel not responding Make sure there is no oil or
water on the touch panel
Clean hands of oil or water
residue and dry them with a
cloth.
Make sure your hands are dry
and free of oil.
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