Troubleshooting
Symptom Suggestion
KRX8 cannot
connect to
HolmanHome
When adding your KRX8 to Holman Home:
1. Confirm your KRX8 is powered ON
2. Confirm both your KRX8 and smartphone
are within Wi-Fi range
3. Ensure Bluetooth is turned on and permissions
are approved for Holman Home
4. Make sure the network functions of your Wi-Fi router and
smartphone are unblocked; firewalls can block certain ports
5. Confirm your Wi-Fi network name (SSID) has been entered
correctly, including spaces. Note this is case sensitive
6. Confirm your Wi-Fi network password
has been entered correctly
7. Confirm your KRX8 is connected to a 2.4GHz Wi-Fi
network (not 5GHz), enable the broadcast and do
not allow the Wi-Fi network to be hidden
8. Confirm your Wi-Fi router encryption method is WPA2-PSK
and authentication type is AES, or both are set to automatic
9. If the number of connected devices to the Wi-Fi has
reached the amount limit (usually 16 or 50 devices),
turn off other Wi-Fi devices and configure again
10. If your Wi-Fi router enables the MAC address filter,
remove the device from MAC filter list and make sure the
Wi-Fi router is allowing your KRX8 to be connected
11. Make sure that the Wi-Fi router has the DHCP service
enabled. If it is not enabled, the address will be occupied
12. Your Wi-Fi router may not compatible with your KRX8. It is
recommended that you replace the Wi-Fi router and try again
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