EN
KRUPS shall not be obliged to repair or replace any product which is not accompanied by
a valid proof of purchase.
This guarantee will not cover any damage which occurs as a result of misuse, negligence,
failure to follow KRUPS instructions, use on current or voltage other than as stamped on
the product, or a modication or unauthorised repair of the product. It also does not cover
normal wear and tear, maintenance or replacement of consumable parts, or the following:
– using the wrong type of water or consumable
– ingress of water, dust or insects into the product
– damage as a result of lightning or power surges
– scaling (any de-scaling must be carried out according to the instructions for use)
– mechanical damages, overloading
– damages or poor results due to wrong voltage or frequency
– accidents including re, ood, thunderbolt, etc
– professional or commercial use
– damage to any glass or porcelain ware in the product
This guarantee does not apply to any product that has been tampered with, or to damages
incurred through improper use and care, faulty packaging by the owner or mishandling by
any carrier.
In order to offer the best possible after-sales service and constantly improve customer
satisfaction, KRUPS may send a satisfaction survey to all customers who have had their
product repaired or exchanged in a KRUPS authorised service centre.
The international KRUPS guarantee applies only for products purchased in one of the
countries listed, and used for domestic purposes only in one of the countries listed on the
Country List. Where a product purchased in one listed country and then used in another
listed country:
a) The international KRUPS guarantee does not apply in case of non conformity of the
purchased product with the local standards, such as voltage, frequency, power plugs, or
other local technical specications
b) The repair process for products purchased outside the country of use may require a
longer time if the product is not locally sold by KRUPS
c) In cases where the product is not repairable in the new country, the international KRUPS
guarantee is limited to a replacement by a similar product or an alternative product at
similar cost, where possible.
Consumer Statutory Rights
This international KRUPS guarantee does not affect the statutory rights a consumer may
have or those rights that cannot be excluded or limited, nor rights against the retailer from
which the consumer purchased the product. This guarantee gives a consumer specic legal
rights, and the consumer may also have other legal rights which vary from State to State or
Country to Country. The consumer may assert any such rights at his sole discretion.
*** Please keep this document for your reference should you wish to make a claim under
the guarantee
For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
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