Faults Reasons Solutions
Cannot turn on
low battery
protection
Charging headsets for 2-3 hours
Can not turn on by picking
up the headset /No indicator
light when headset being
charged
Charging base low
battery protection
Charging both the headsets and
charging base for 2-3 hours
No sounds after pairing Wrong pairing Pairing again
The two headsets TWS
pairing failure/TWS paired
successful but can not nd
the headset(R)
Too many pairing
records
Delete pairing records
according to user manual.
Charging base without indica-
tor light when charging
DC power supply
doesn’t output power
Check whether the USB-C
charging line is plugged
Turning off automatically Low battery Charging headset for 2-3 hours
Troubleshooting
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