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Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Machine Operation Trouble
When the following machine operation troubles occur, implement appropriate procedures.
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page i)
Symptom Checkpoints Corrective Actions
Reference
Page
The screen does not
respond when the power
switch is turned on.
Check the power cord. Connect both ends of the power cord
securely.
page 2-8
Blank sheets are ejected. — Check that the settings of the
application software.
—
Paper often jams. Is the paper loaded correctly? Load the paper correctly. page 3-4
— Turn the orientation 180 degrees around
in which the paper is positioned.
page 3-4
Is the paper of the supported type? Is it
in good condition?
Remove the paper, turn it over, and
reload it.
page 3-4
Is the paper curled, folded or wrinkled? Replace the paper with new paper. page 3-4
Are there any loose scraps or jammed
paper in the machine?
Remove any jammed paper. page 6-28
2 or more sheets are
overlaps when ejected.
(multi feed)
— Load the paper correctly. page 3-2
Printouts are wrinkled. Is the paper loaded correctly? Load the paper correctly. page 3-4
— Turn the orientation 180 degrees around
in which the paper is positioned.
page 3-4
Is the paper damp? Replace the paper with new paper. page 3-4
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