KM-Net Service Gateway
9
)
Step 7 (Continued)
If the e-mail delivery verification failed in Step 6, then modifications may need to be made to the
customer's mail server. Following are initial suggested steps for troubleshooting the non-delivery:
Perform Step 6 - Verify E-mail Delivery again, but for E-mail Recipient 1 use a customer e-mail
address that will be delivered locally rather than going through the Internet.
• Failure: If a local address fails, then the mail server is most likely not correctly configured to
support POP3. Ask the customer's mail administrator to enable POP3 support on their mail
server. Another possibility is that the mail server may require authentication for all POP3
connections. See SMTP Authentication in the ServiceGateway Setup Guide for details???
• Success: If a local address is successful, then the mail server allows POP3 connections, but
does not route POP3 mail to the Internet. See Configuring the Customer's Mail Server in the
ServiceGateway Setup Guide for additional configuration instructions.
)
Step 8
Customer Site – Configuring Multiple Printers
If you have made it this far without problems, congratulations! You have successfully set up one
printer at the customer site, and it is sending e-mail reports that are received by the ServiceGateway
at the dealer site.
There is a method to "clone" the settings from one printer to another, avoiding the tedious and error
prone manual set up of each printer. Please see Cloning the Printer Settings in the ServiceGateway
Setup Guide.
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