21
Troubleshooting
Problem Possible Solution
Power LED is not ON.
• Press the power button to check if the monitor is
in the ON mode.
• Check if the USB cable is properly connected
to the monitor and the power outlet.
Can't connect
• Check if the monitor and the computer are in the
"ON" mode.
• Make sure the cable is properly connected between
the KYY monitor and the computer.
• Please make sure that the monitor has been charged
by the connected device or by the included 5V/2.4A
power adapter.
• Inspect the signal cable and make sure none of the
pins are bent.
• Connect the monitor with other available devices to
check.
• (Note: 1.the FIRST USB-C port only supports power
supply, the SECOND USB-C port supports power
supply and video output.
• 2.The monitor doesn't have an internal battery,
and the HDMI port does not supply power.
• If still can’t connect, pls contact
[support@kyytech.com] to consult.
Screen image is too
light or dark.
• Adjust the Brightness settings via OSD.
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