Maintenance
Troubleshooting and diagnosis
For any issue, consider the diagnosis tables for the possible causes and inspection procedures (if any).
Power issues
The processor does not turn on.
possible cause diagnosis/procedure
power cord is not connected • check that the power cord is connected to mains
• check that the IEC C13 connector is properly connected and
locked
• check that the on/off switch is on
mains failure or incompatible voltage check that mains are available and that voltage is compatible (100
V-240 V ±10%, 50-60 Hz)
power cord damaged inspect the power cord. If necessary, replace it
other causes contact L-Acoustics
Interface issues
Screen does not display anything (processor responds to remote controls and sound is as expected).
• Contact L-Acoustics.
Screen shows "Please wait..." indenitely
• Unplug the network cables and power cycle the unit. If the issue does not persist, then there is at least one loop in
the Ethernet network: nd the loop(s), and remove the cable(s) that create the loop(s), or enable RSTP.
• If the issue persists, contact L-Acoustics.
Both USB ports stopped working (display screen is working)
• Check that the connected devices do not draw more than 500 mA / 5 V. If at least one device does, disconnect it,
and power cycle the processor.
• Contact L-Acoustics.
P1 user manual (EN) version 2.1 65
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