22
Troubleshooting
If there is a fault despite due care, this chapter may help you to resolve the fault.
Fault Potential cause Remedy
NO PELLETS
REACHING THE
FIRE POT
1. Pellets not reaching
the fire pot
1. Verify there are pellets in the hopper.
2. Verify auger is rotating.
3. If there are pellets in the hopper and the auger is
turning, it may take up to 5 minutes for the pellets
to reach the fire pot.
4. If the auger is not rotating, check the auger for jams
and clear.
5. If the problem cannot be resolved contact the ma-
nufacturer.
GRILL DOES NOT
REACH THE SET
TEMPERATURE
1. Temperature will not
reach the setting on
the dial.
1. Keep the lid closed.
2. Adjust the damper on the chimney to more open or
more closed.
3. Change the control dial to a higher temperature set-
ting.
4. Excessively windy conditions can keep the grill from
reaching the desired setting.
5. Move grill to a more protected area.
PELLETS BUILD-
UP IN FIRE POT
AND DO NOT
LIGHT IN FIRE
POT
1. Pellets building up
and fail to ignite.
1. Remove excess pellets and clean ash from the
fire pot and ignitor rod area.
2. If the problem cannot be resolved contact the
manufacturer.
LID HINGE
STICKING AND
POPPING
1. Lid hinge movement is
not smooth.
1. Add cooking oil to the moving pins and pivoting
bolts on the hinge.
2. If movement is still not smooth, check hexnuts to
make sure they are not too tight. Lid movement
should be without resistance.
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