Lansinoh SMARTPUMP 2.0 - Troubleshooting Common Pump Issues

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7. TROUBLESHOOTING
Troubleshooting the Lansinoh
®
Smartpump 2.0 Double Electric
Breast Pump
Interruption of Electrical Service
The Smartpump 2.0 will shut o during a pumping session if the power source is
changed while pumping.
This includes unplugging the power adapter or inserting the power adapter while
pumping using batteries.
This safety feature is designed to prevent sudden changes in suction levels. If
you lose power during a pumping session because you switched power sources
mid-pumping session, simply press down on the power button to turn the pump
back on.
If you experience an interruption in the normal operation of the electrical and/or
mechanical function of the pump, simply do the following:
• Verify the power cord is still plugged in to the pump or the wall. If using
batteries, verify all six batteries are fully inserted and none have come loose.
• If either the power cord or batteries became disconnected, fix the connection,
and then press and hold the power button for two seconds to turn the pump
back on.
• If the pump is shutting o and the adapter or batteries were firmly in place
when this occurred, please Lansinoh Customer Service at
800-292-4794 or
email
customerservice@lansinoh.com.
Discomfort While Pumping
If you feel any discomfort, you may need a dierent size flange.
Visit www.Lansinoh.com or call 800-292-4794.
Decreased Suction
If it feels like the suction has decreased, try the following:
• Remove the tubing from pump and place a finger over the tubing connector.
• If you feel suction, the pump is operating properly, but the breastmilk expression
set may not be correctly assembled or the white valve may be damaged.
• Make sure the breastmilk expression set has been properly assembled. Check
the assembly information in the section “Assembling the Breastmilk Expression
Set,” page 12-14.
• Inspect the white valve for a tear or pinhole. This component is critical to
achieving proper suction. Replace the white valve with one of the spare valves
provided with the product.