V1.0/230 V_pro8 Manual
Installation & Configuration
Troubleshooting the Browser Connection
PING Command
The PING command is a built-in Windows and Mac function, that allows you to test whether you have
a valid network connection to and from any networked device.
Make sure that your computer is connected to the pro8's LAN port, and that you have configured the
TCP/IP settings of your computer's Network Interface card. Then run the test:
1. On a Windows PC, select START -> Run… and type cmd into the Run window followed by
OK.
This opens the DOS command prompt window.
Alternatively:
1. On a Mac, open the Terminal program (found in the Applications -> Utilities folder).
2. Type the following to test the LAN 1 or LAN 2 connection:
ping 192.168.123.73
ping 192.168.123.74
If the IP Address has been changed from the default, then type the IP Address of your LAN port. If
you do not know the IP address, then use the DEF IP switch to reset the IP settings.
4. Press ENTER.
Your computer will now try to establish communication.
If the ping command fails, then the request will time out, and you will not receive any
successful packets.
Check your physical network connections, and also the IP settings on your computer's network
interface card.
If the ping command is successful, then the result will show that the Sent packets have been
successfully Received.
This confirms that the network communication is working. If your browser connection continues to
fail, check the URL address and/or disable any Firewall or Antivirus software.
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