oratwww.lenovo.com/CRUs.TherequirementtoreturnadefectiveCRU,ifany,willbespecifiedinthe
instructionsshippedwithareplacementCRU.Whenreturnisrequired:1)returninstructions,aprepaid
returnshippinglabel,andacontainerwillbeincludedwiththereplacementCRU;and2)youmaybecharged
forthereplacementCRUiftheServiceProviderdoesnotreceivethedefectiveCRUfromyouwithinthirty
(30)daysofyourreceiptofthereplacementCRU.
2.On-siteService
UnderOn-SiteService,aServiceProviderwilleitherrepairorexchangetheproductatyourlocation.You
mustprovideasuitableworkingareatoallowdisassemblyandreassemblyoftheproduct.Somerepairs
mayneedtobecompletedataservicecenter.Ifso,theServiceProviderwillsendtheproducttothe
servicecenteratitsexpense.
3.CourierorDepotService
UnderCourierorDepotService,yourproductwillberepairedorexchangedatadesignatedservicecenter,
withshippingattheexpenseoftheServiceProvider.Youareresponsiblefordisconnectingtheproductand
packingitinashippingcontainerprovidedtoyoutoreturnyourproducttoadesignatedservicecenter.
Acourierwillpickupyourproductanddeliverittothedesignatedservicecenter.Theservicecenterwill
returntheproducttoyouatitsexpense.
4.CustomerCarry-InService
UnderCustomerCarry-InService,yourproductwillberepairedorexchangedafteryoudeliverittoa
designatedservicecenteratyourriskandexpense.Aftertheproducthasbeenrepairedorexchanged,itwill
bemadeavailabletoyouforcollection.Ifyoufailtocollecttheproduct,theServiceProvidermaydisposeof
theproductasitseesfit,withnoliabilitytoyou.
5.Mail-InService
UnderMail-InService,yourproductwillberepairedorexchangedatadesignatedservicecenterafteryou
deliveritatyourriskandexpense.Aftertheproducthasbeenrepairedorexchanged,itwillbereturnedto
youatLenovo’sriskandexpense,unlesstheServiceProviderspecifiesotherwise.
6.CustomerTwo-WayMail-InService
UnderCustomerTwo-WayMail-InService,yourproductwillberepairedorexchangedafteryoudeliveritto
adesignatedservicecenteratyourriskandexpense.Aftertheproducthasbeenrepairedorexchanged,
itwillbemadeavailabletoyouforreturnshippingatyourriskandexpense.Ifyoufailtoarrangereturn
shipment,theServiceProvidermaydisposeoftheproductasitseesfit,withnoliabilitytoyou.
7.ProductExchangeService
UnderProductExchangeService,Lenovowillshipareplacementproducttoyourlocation.Youare
responsibleforitsinstallationandverificationofitsoperation.Thereplacementproductbecomesyour
propertyinexchangeforthefailedproduct,whichbecomesthepropertyofLenovo.Youmustpackthe
failedproductintheshippingcartoninwhichyoureceivedthereplacementproductandreturnittoLenovo.
Transportationcharges,bothways,shallbeatLenovo’sexpense.Ifyoufailtousethecartoninwhichthe
replacementproductwasreceived,youmayberesponsibleforanydamagetothefailedproductoccurring
duringshipment.YoumaybechargedforthereplacementproductifLenovodoesnotreceivethefailed
productwithinthirty(30)daysofyourreceiptofthereplacementproduct.
AppendixB.LenovoLimitedWarranty37
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