The following items are not covered:
v Replacement or use of parts not manufactured for or by Lenovo or
nonwarranted parts
Note:
All warranted parts contain a 7-character identification in the format
FRU XXXXXXX
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
To
determine if your machine is in warranty and when the warranty expires,
go to www.lenovo.com/think/support, and click Warranty, then follow the
instructions on the screen.
Refer to your Lenovo hardware warranty for a full explanation of Lenovo
warranty terms. Be sure to retain your proof of purchase to obtain warranty
service.
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:
v Machine Type and Model
v Serial numbers of your computer, monitor, and other components, or your
proof of purchase
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
The
telephone numbers for your Customer Support Center location are
located in the Worldwide telephone list section of this guide.
Note:
Telephone numbers are subject to change without notice. For the latest
list of Customer Support Center telephone numbers and hours of
operation, visit the Support Web site at
www.lenovo.com/think/support. If the number for your country or
region is not listed, contact your Lenovo reseller or Lenovo marketing
representative.
Getting help and service
Chapter 3. Getting help and service 41
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