Getting help and service
If you need help, service, technical assistance, or just want more information
about ThinkPad computers, you will find a wide variety of sources available
from Lenovo to assist you. This section contains information about where to
go for additional information about ThinkPad computers, what to do if you
experience a problem with your computer, and whom to call for service
should it be necessary.
Microsoft Service Packs are the latest software source for Windows product
updates. They are available via Web download (connection charges may
apply) or via CD-ROM. For more specific information and links, go to
www.microsoft.com. For technical assistance with installation of, or questions
related to, Service Packs for your preloaded Microsoft Windows product, refer
to the Microsoft Product Support Services Web site at
http://support.microsoft.com/directory/, or you can contact Customer
Support Center at the phone number(s) listed in “Worldwide telephone list”
on page 70. Some fees might apply.
Getting help on the Web
The Lenovo Web site on the World Wide Web has up-to-date information
about ThinkPad computers and support. The address for the Personal
Computing home page is www.lenovo.com/think/
You can find support information for your ThinkPad computer at
www.lenovo.com/think/support. Research this Web site to learn how to solve
problems, find new ways to use your computer, and learn about options that
can make working with your ThinkPad computer even easier.
Calling the Customer Support Center
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the Customer Support Center. The following services are available during the
warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
v Lenovo hardware repair - If the problem is determined to be caused by
Lenovo hardware under warranty, trained service personnel are available to
provide the applicable level of service.
v Engineering change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs)
available that apply to your hardware.
Getting help and service
40 ThinkPad
®
R50 Series Service and Troubleshooting Guide
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