Lenovo ThinkServer RD230 - Chapter 2. Help and Service; Before You Call; Calling for Service

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Chapter2.Helpandservice

Thischaptercontainsinformationaboutobtaininghelpandservice.

Beforeyoucall

Beforeyoucall,dothefollowingtotrytosolvetheproblembyyourself:

•Checkallcablestomakesurethattheyareconnected.

•Checkthepowerswitchestomakesurethatthesystemandoptionaldevices

areturnedon.

•Usethetroubleshootinginformationinyoursystemdocumentationonthe

documentationDVDthatcomeswithyourproduct.

•Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipson

theLenovoSupportWebsiteat:

http://www.lenovo.com/support

Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformation

available:

•Machinetypeandmodel

•SerialnumbersofyourLenovohardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwarecongurationinformation

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephone

throughtheCustomerSupportCenter.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyou

withdeterminingahardwareproblemanddecidingwhatactionisnecessaryto

xtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,

trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatare

requiredafteraproducthasbeensold.Lenovooryourresellerwillmake

selectedEngineeringChanges(ECs)thatapplytoyourhardwareavailable.

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