Lenovo ThinkServer RD340 - Page 192

Symptom
Action
4.Replacethesignalcablefortheopticaldrive.
5.Replacethepowercablefortheopticaldrive.
6.Replacethepowercableforthebackplane.
7.Replacetheopticaldrive.
8.Replacethebackplane.
9.(Trainedservicetechnicianonly)Replacethesystem
board.
Adiscisnotworkingcorrectly.1.Ensurethatthediscisintheopticaldrivewiththe
shinysidefacingdown.
2.Ensurethatthediscsurfaceiscleanandnot
scratched.
3.Checkthediscorpackageforregionalcoding.You
mightneedtopurchaseadiscwithcodingforthe
regionwhereyouareusingtheproduct.
4.Restartthediscplayerprogram.
5.Restarttheserver.
6.Runanyopticaldrivediagnosticprogramsifyou
have.
7.Reinstalltheopticaldriveandreconnectcables.
8.Replacethesignalcablefortheopticaldrive.
9.Replacetheopticaldrive.
Hard-disk-driveproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage177
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage183.
Notes:
•Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage73.
•ThestatusLEDsoneachhot-swapharddiskdrivehelpyoueasilyidentifyaproblem.See“Hot-swap
hard-disk-drivestatusLEDs”onpage30.
Symptom
Action
Anewlyinstalledhot-swapharddiskdriveisnot
recognized.
1.Ensurethatthedriveisinstalledintothecorrectdrive
bay.
2.Restarttheserver.
3.Removethedrivefromthebay,wait45seconds,
andreinsertthedriveintothebay,makingsurethat
thedriveconnectstothehot-swaphard-disk-drive
backplane.
4.Runanydiagnosticprogramstotesttheharddisk
driveifyouhave.
5.Ensurethatthehot-swaphard-disk-drivebackplane
iscorrectlyseated.Whenitiscorrectlyseated,
thedriveassembliescorrectlyconnecttothe
180ThinkServerRD340UserGuideandHardwareMaintenanceManual