Lenovo ThinkServer RD340 - Optical Drive Problems

Symptom
Action
TheThinkServerEasyStartupDVDdoesnotstart.1.EnsurethattheserversupportstheThinkServer
EasyStartupprogramandhasabootableDVDdrive
installedorabootableexternalDVDdriveattached.
2.Ensurethatyouhavesettheopticaldrivewiththe
ThinkServerEasyStartupDVDinstalledasthefirst
startupdevice.See“Selectingastartupdevice”on
page56
.
3.Verifyiftheopticaldriveorthedischasproblems.
See“Opticaldriveproblems”onpage179
.
Theoperatingsysteminstallationprogramcontinuously
loops.
Makemorespaceavailableontheharddiskdrive.
TheThinkServerEasyStartupprogramcannotstartthe
operatingsystemmedium.
1.Ensurethattheoperatingsystemmediumis
supportedbytheThinkServerEasyStartupprogram
versionyourareusing.Foralistofthesupported
operatingsystems,refertotheuserguideand
compatibilitynotesfortheThinkServerEasyStartup
programthroughtheprogrammaininterface.See
“StartingtheThinkServerEasyStartupprogram”on
page60
.
2.Verifyiftheopticaldriveorthedischasproblems.
See“Opticaldriveproblems”onpage179
.
Opticaldriveproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage177
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage183
.
Notes:
•Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter6
“Installing,removing,orreplacinghardware”onpage73
.
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thisactionstepisreservedforatrained
servicetechnicianandmustbeperformedonlybyatrainedservicetechnician.
Symptom
Action
Theopticaldriveisnotrecognized.1.Ensurethat:
•Therelatedcablesandconnectorsarenot
damagedandtheconnectorpinsarenotbent.
•Theopticaldriveissecurelyconnectedtothe
correctSATAconnectoronthesystemboardand
theSATAconnectorisenabledintheSetupUtility
program.See“UsingtheSetupUtilityprogram”
onpage51.
•Allcablesandjumpers(ifany)areinstalled
correctly.
•Thecorrectdevicedriverisinstalledfortheoptical
drive.
2.Runanyopticaldrivediagnosticprogramsifyou
have.
3.Reinstalltheopticaldriveandreconnectcables.
Chapter7.Troubleshootinganddiagnostics179