Service Action:
Complete the following steps until the problem is solved:
1. Follow the action plan associated with the Primary Event <FQXSPPW0031J, FQXSPPW0063M> which
triggered this Error.
2. Escalate to next level of support for complete log analysis.
3. Note: Possible source of the error are:
4. CMOS Battery. Check Sensors Log to see if the battery voltage is low or battery missing.
5. SysBrd 3.3V. Check Sensors Log to see if the voltage is low or high.
6. SysBrd 5V. Check Sensors Log to see if the voltage is low or high.
7. SysBrd 12V. Check Sensors Log to see if the voltage is low or high. And check XClarity Controller (XCC)event
log for power-supply-related issues and resolve those issues first.
• FQXSPPW0047M: Numeric sensor [NumericSensorElementName] going high (upper critical) has
asserted.
This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
Severity: Error
Serviceable: Yes
Automatically notify Support: Yes
Alert Category: Critical - Voltage
SNMP Trap ID: 1
CIM Prefix: PLAT CIM ID: 0494
User Action:
Complete the following steps:
1. If the specified sensor is Planar 3.3V or Planar 5V, (trained technician only)replace the system board.
2. If the specified sensor is Planar 12V, ensure PDB board is installed correcly and check the XClarity
Controller event log for power-supply-related issues, and resolve those issues.
3. If the problem remains, replace (trained technician only)the PDB or system board.
Service Action:
Complete the following steps until the problem is solved:
1. If the specified sensor is Planar 3.3V or Planar 5V, replace the system board (trained technician only).
2. If the specified sensor is Planar 12V, check XClarity Controller (XCC)event log for power-supply-related issues
and resolve those issues first.
3. If the problem remains, replace the system board (trained technician only).
4. If problem persists, escalate to next level of support
• FQXSPPW0057J: Sensor [SensorElementName] has transitioned from normal to non-critical state.
This message is for the use case when an implementation has detected a Sensor transitioned to non-
critical from normal.
Severity: Warning
Serviceable: Yes
Automatically notify Support: No
Alert Category: Warning - Power
SNMP Trap ID: 164
CIM Prefix: PLAT CIM ID: 0520
Chapter 2. XClarity Controller events 125
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