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My smart thermostat isn’t connecting to the VeSync app.
• Make sure your phone has Bluetooth® turned on and is not currently connected to another Bluetooth device.
• During the setup process, you must be on a secure 2.4GHz Wi-Fi® network. Confirm that the network is working
correctly.
• Make sure the Wi-Fi password you entered is correct.
• There should be no spaces at the beginning or end of the password.
• Test the password by connecting a dierent electronic device to the router.
• If you’re manually typing in the SSID and password, double check that both are entered correctly.
• Your phone should be as close as possible to your thermostat.
• Your router may need to be at a higher location, away from obstructions.
• Make sure your thermostat and router are away from appliances (such as microwave ovens, refrigerators, electronic
devices, etc.) to avoid signal interference.
• If you’re using a VPN, make sure it’s turned o while setting up your thermostat.
• Disable portal authentication for your Wi-Fi network. If portal authentication is enabled, the thermostat will not be able
to access your Wi-Fi network, and setup will fail.
Note: Portal authentication means that you need to sign in to your Wi-Fi network through a web page
before you can use the Internet.
VeSync App Troubleshooting
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