Action Yes No
Step 5
a Replace textured or rough paper with plain paper.
b Print the document.
Is the print too dark?
Go to step 6. The problem is
solved.
Step 6
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print too dark?
Go to step 7. The problem is
solved.
Step 7
Replace the imaging unit, and then print the document.
Is the print too dark?
Contact
customer
support.
The problem is
solved.
Ghost images
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Load the tray with the correct paper type and weight.
b Print the document.
Do ghost images appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 245
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