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These are possible solutions. Try one or more of the following:
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Turn the stack of paper over, if possible, when you reload it into the tray or feeder.
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Use recommended paper and other specialty media. For more information, see “Paper and specialty media
guidelines” on page 49.
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Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
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Move the guides in the tray to the correct positions for the paper size loaded.
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The paper may have absorbed moisture due to high humidity. Store the paper in its original wrapper until you use
it.
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The paper path is not clear. Clear jammed paper from the entire paper path, and then press
.
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In the Settings menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1 Press
.
2 Press the down arrow button until Settings appears, and then press .
3 Press the down arrow button until General Settings appears, and then press .
4 Press the down arrow button until
Print Recovery appears, and then press .
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