Lexmark MS312 User Manual

Action Yes No
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Step 4
a Check if the internal option is selected.
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 18.
b Resend the print job.
Does the internal option operate correctly?
The problem is solved. Contact
customer
support.
Tray problems
Action Yes No
Step 1
a Open the tray and do one or more of the following:
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.
• Make sure the paper is below the maximum paper fill indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
Is the tray working?
The problem is solved. Go to step 2.
Step 2
a Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b Resend the print job.
Is the tray working?
The problem is solved. Go to step 3.
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed in the
Installed Features list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
Troubleshooting 176

Lexmark MS312 Specifications

General

Print Technology	Monochrome Laser
Print Speed	Up to 35 ppm
Print Resolution	1200 x 1200 dpi
Monthly Duty Cycle	Up to 50, 000 pages
Standard Memory	128 MB
Processor Speed	800 MHz
Connectivity	USB 2.0, Ethernet
Input Capacity	250 sheets
Operating Systems Supported	Windows, Mac OS, Linux
Warranty	1-year limited warranty
Recommended Monthly Page Volume	500 to 2, 500 pages
Media Types Supported	Card Stock, Envelopes, Labels, Plain Paper, Transparencies
First Page Out	6.5 seconds
Supported Media Sizes	A4, A5, A6, Letter, Legal, Executive, Folio
Supported Media Types	Card Stock, Envelopes, Labels, Plain Paper, Transparencies
Output Capacity	150 sheets