• Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve
the secondary crash code information using the SE menu.
• Fwedebugs can also be referred to as LBtrace. If FWEdebugs does not appear in the list, then look for
LBtrace. Multiple LBtrace logs can appear in the list of links referred to in step 2.
1 Open a Web browser, type http://printer_IP_address/se, and then press Enter.
2 Click List Fwedebugs captured during reboots.
Note: A list of the secondary crash codes retrieved from previous reboots will be generated. If there are
Fwedebugs listed, then click Dump Fwedebug log0, Dump Fwedebug log1, and Dump Fwedebug log2.
Clicking these links will dump the debug logs to the computer. Take note of the destination folder where
the logs are saved.
3 E-mail the logs to your next level of support.
Note: Some printer SE menus give you the option of clicking Logs Gzip Compressed. If this option is
shown in the menu, then click it and retrieve the compressed log
file.
Take note of the destination folder
where the log file is saved.
C. Collecting the settings from the menu settings page
Note: The menu settings page is
dierent
for each printer. For more information see the User’s Guide. Your
next level of support will tell you which page they want to see.
Copying the menu settings page from the Embedded Web Server (EWS)
Note: Make sure that your printer is connected to a network or to a print server.
1 Open a Web browser, type http://printer_IP_address, and then press Enter.
2 Click Settings, and then select one of the settings pages from the links shown on the page.
3 Copy all the information, and then save it as a text file.
4 E-mail the text file to your next level of support.
Printing the menu settings page
1 From the home screen, navigate to:
Reports > Menu Settings Page
2 Print the menu settings page, and then use Scan to E-mail to send it to your next level of support.
D. Collecting information from the user
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
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