Lexmark MS610dn Service Manual

Diagnostics and troubleshooting
CAUTION—SHOCK HAZARD: For personal safety and to prevent damage to the printer, remove the
power cord from the electrical outlet before you connect or disconnect any cable, electronic board or
assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
Troubleshooting overview
Performing the initial troubleshooting check
Before you start the troubleshooting procedures, perform the following checks:
• Use genuine Lexmark supplies and parts for the best results. Third-party supplies or parts may aect the
performance, reliability, or life of the printer and its imaging components.
• With the power cord unplugged from the electrical outlet, check that the cord is free from the breakage,
short circuits, disconnected wires, or incorrect connections.
• Make sure the printer is properly grounded. Check the power cord ground terminal.
• Make sure the power supply line voltage is within 10% of the rated line voltage.
• Make sure the machine is securely installed on a level surface in a well‑ventilated area.
• Make sure the room temperature is between 16 and 32°C (60 and 90°F) and that the relative humidity is
between 8 and 80%.
• Avoid sites generating ammonia gas, high temperature, high humidity (near water faucets, kettles,
humidifiers), cold spaces, near open flames, and dusty areas.
• Avoid sites exposed to direct sunlight.
• Make sure the paper is the recommended paper for this printer.
• Make a trial print with paper from a newly opened package, and check the result.
Power‑on Reset (POR) sequence
When you turn the printer on, it performs a POR sequence.
When the printer is turned on, it performs a POR sequence. Check for the correct sequence by observing the
following:
1 The control panel indicator light turns on.
2 The control panel display turns on.
3 A splash screen appears on the display.
4514-6xx
Diagnostics and troubleshooting
39

Lexmark MS610dn Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	6.5 s
Print speed (black, normal quality, A4/US Letter)	47 ppm
Duplex print speed (black, normal quality, A4/US Letter)	20 ppm
Security algorithms	802.1x RADIUS, EAP-TLS, EAP-TTLS, LEAP, MD5, PEAP
Supported network protocols (IPv4)	TCP/IP
Printing colors	Black
Country of origin	China
Maximum duty cycle	100000 pages per month
Recommended duty cycle	3000 - 16000 pages per month
Number of print cartridges	1
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PostScript 3, PPDS
Maximum internal memory	1280 MB
Sound power level (standby)	15 dB
Sound pressure level (printing)	55 dB
Sound pressure level (duplex printing)	54 dB
Total input capacity	650 sheets
Total output capacity	250 sheets
Maximum input capacity	2300 sheets
Total number of input trays	2
Maximum number of input trays	5
Envelopes sizes	7 3/4, 9, 10, DL
Maximum print size	216 x 356 mm
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Paper tray media weight	60 - 120 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Standard interfaces	USB 2.0
Optional connectivity	Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion
Other operating systems supported	Novell NetWare 5.x, Novell NetWare 6.x, Novell Open Enterprise Server
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Power consumption (off)	0.5 W
Power consumption (printing)	640 W
Power consumption (PowerSave)	5 W
Energy Star Typical Electricity Consumption (TEC)	2.6 kWh/week
Package weight	17600 g
Depth (imperial)	15 \
Width (imperial)	15.7 \
Height (imperial)	12.1 \
Networking features	Gigabit Ethernet
Networking standards	IEEE 802.1x, IEEE 802.3, IEEE 802.3ab, IEEE 802.3u
Authentication method	LPR/LPD, FTP, TFTP, IPP 1.0/1.1/2.0
Compatible operating systems	SUSE Linux Enterprise Server 10, 11\\r SUSE Linux Enterprise Desktop 10, 11\\r Red Flag Linux Desktop 6.0\\r Linpus Linux Desktop 9.6\\r Debian GNU/Linux 5.0, 6.0\\r Red Hat Enterprise Linux WS 4.0, 5.0, 6.0\\r Ubuntu 11.04, 11.10, 12.04\\r openSUSE 11.3, 11.4, 12.1\\r PCLinuxOS 2011.9\\r Mint 9, 10, 11, 12\\r Fedora 14, 15\\r Sun Solaris SPARC 9, 10\\r HP-UX 11.11, 11.23, 11.31\\r Sun Solaris x86 10, 11\\r IBM AIX 5.3, 6.1, 7.1
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Sustainability certificates	ENERGY STAR
Display	LCD
Certification	Blue Angel (RAL-UZ-122), CAN/CSA-C22.2 60950-1, CSA E60825-1, ICES-003 Class B, BSMI Class B, CNS 13438, VCCI Class B, US FDA, FCC Class B, UL 60950-1, IEC 320-1, EN/IEC 60320-1, CE Class B, CB IEC 60950-1, EN 62311, EN 60950-1, EN/IEC 61000-3, EN 55022 Class B, EN 55024, EN/IEC 60825-1, GS (TÜV), SEMKO, UL AR, CS, TÜV Rh, SMA C-tick mark Class B, CCC Class B, CISPIR 22 Class B, EK Mark, N Mark, ECMA-370, TED
Product color	Black, White
Operating altitude	0 - 2896 m
Operating temperature (T-T)	16 - 32 °C
Operating relative humidity (H-H)	8 - 80 %

Weight and Dimensions

Depth	381 mm
Width	398.7 mm
Height	307.3 mm
Dimensions (WxDxH)	399 x 382 x 306 mm