Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Step 2
a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. Navigate to:
Settings > Paper > Tray
Configuration
> Paper Size/Type
b Make sure that the settings match the paper loaded.
c Print the document.
Is the document printed on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
a Check if the trays are linked.
For more information, see
“Linking trays” on page 29.
b Print the document.
Is the document printed from the correct tray?
The problem is
solved.
Contact
customer
support.
Faxing problems
Cannot send or receive faxes
Action Yes No
Step 1
Resolve any error messages that appear on the display.
Can you send or receive a fax?
The problem is
solved.
Go to step 2.
Step 2
Make sure that the cable connections for the following equipment
are secure:
• Telephone
• Handset
• Answering machine
Can you send or receive a fax?
The problem is
solved.
Go to step 3.
Troubleshooting 216
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