18
Troubleshooting
This section helps you solve problems you may be experiencing with your
All-In-One. Additional troubleshooting information is available in the
Lexmark Solution Center. See page 9 to learn how to access the Lexmark
Solution Center.
Troubleshooting checklist
Before you try to solve the problem, check the following:
Is the power supply firmly attached to the back of your All-In-One
and an electrical outlet?
Are both your computer and your All-In-One powered on?
Is your USB cable securely attached to your computer and your
All-In-One?
Did you remove the sticker and transparent tape from the back
and bottom of both print cartridges (refer to your setup
documentation for more information)?
Is the black print cartridge secure in the right carrier and the color
cartridge secure in the left carrier?
Is the paper loaded correctly? Make sure you do not push the
paper too far into the printer.
Did you install the printer software correctly? Refer to your setup
documentation for more information.
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