Solid color or black images
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
a Remove the imaging kit, and then remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging kit
and imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit. Doing so may
aect
the quality of future print jobs.
b Insert the imaging unit, and then insert the imaging kit.
c Print the document.
Is the printer printing solid color or black images?
Contact
customer
support.
The problem is
solved.
Text or images cut o
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Move the paper guides in the tray to the correct position for the
paper loaded.
b Print the document.
Is the page or image clipped?
Go to step 2. The problem is
solved.
Troubleshooting 214