Action Yes No
Step 2
a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
• Make sure that the setting matches the paper loaded in
the tray.
• You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b Print the document.
Is the page or image clipped?
Go to step 3. The problem is
solved.
Step 3
a Remove the imaging kit, and then remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging kit
and imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging kit. Doing so may
aect the quality of future print jobs.
b Insert the imaging unit, and then insert the imaging kit.
c Print the document.
Is the page or image clipped?
Contact
customer
support.
The problem is
solved.
Toner easily rubs o
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Troubleshooting 215
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