Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted.
Red light on the convenience stapler
Try one or more of the following:
• Close the staple access door.
• Remove the loose staples.
Note: After removing loose staples, two priming cycles are required before stapling. Insert a stack of
paper into the stapler three times. The stapling starts at the third insertion.
• Replace the staple cartridge.
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
• The first number in the message after 42 indicates the region of the printer.
• The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To
find
the region settings of the printer and toner cartridge, print the print quality test pages.
From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
Troubleshoot a problem 320
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