Action Yes No
Step 2
Perform Color Balance.
a From the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Balance.
b Adjust the settings.
c Print the document.
Does the print appear tinted?
Contact
customer
support.
The problem is
solved.
Faxing problems
Caller ID is not shown
Action Yes No
Enable caller ID.
From the home screen, touch Settings > Fax > Fax Setup > Fax
Receive Settings > Admin Controls > Enable Caller ID.
Does the caller ID appear?
The problem is
solved.
Cannot send or receive faxes
Action Yes No
Step 1
Resolve any error messages that appear on the display.
Can you send or receive a fax?
The problem is
solved.
Go to step 2.
Step 2
Make sure that the cable connections for the following equipment
are secure:
• Telephone
• Handset
• Answering machine
Can you send or receive a fax?
The problem is
solved.
Go to step 3.
Step 3
Check for a dial tone.
• Call the fax number to check if it is working properly.
• If you are using the On Hook Dial feature, then turn up the
volume to check if you hear a dial tone.
Can you hear a dial tone?
Go to step 5. Go to step 4.
Troubleshooting 263
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