Clearing jams............................................................................................ 204
Avoiding jams.................................................................................................................................................. 204
Identifying jam locations...............................................................................................................................205
Paper jam in trays........................................................................................................................................... 206
Paper jam in the multipurpose feeder.......................................................................................................208
Paper jam in the automatic document feeder........................................................................................ 209
Paper jam in the standard bin........................................................................................................................211
Paper jam in door B.........................................................................................................................................212
Paper jam in the finisher bin......................................................................................................................... 215
Staple jam in door G........................................................................................................................................217
Paper jam in door K........................................................................................................................................220
Paper jam in door J......................................................................................................................................... 221
Paper jam in door N....................................................................................................................................... 223
Paper jam in door L........................................................................................................................................ 224
Paper jam in the staple finisher bin............................................................................................................225
Staple jam in door J....................................................................................................................................... 225
Troubleshooting....................................................................................... 228
Network connection problems....................................................................................................................228
Hardware options problems........................................................................................................................ 230
Issues with supplies....................................................................................................................................... 232
Paper feed problems..................................................................................................................................... 234
Printing problems............................................................................................................................................237
Color quality problems..................................................................................................................................260
Faxing problems..............................................................................................................................................263
Scanning problems........................................................................................................................................ 266
Contacting customer support......................................................................................................................270
Upgrading and migrating.........................................................................271
Hardware............................................................................................................................................................271
Software............................................................................................................................................................ 293
Firmware........................................................................................................................................................... 294
Notices.......................................................................................................295
Index........................................................................................................... 310
Contents 6
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